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WELCOME

We are here to help you navigate through your crypto loss.

Follow the Steps Below

1

Gather Your Evidence

To file a report you will need information about the crypto fraud. To help you organize the information, we have created a PDF below.

2

Report Fraud to United States Government Agencies

Here are 4 US government agencies to report your fraud:

1. FBI Internet Crime Complaint Center (IC3)

2. Federal Trade Commission

3. United States Secret Service

4. National Elder Fraud Hotline

3

Ask Us

Tell us about your crypto loss and receive free next steps on how to protect yourself from further loss and possible next steps.

4

Contact the cryptocurrency Exchange

Contact both:

  1. The exchange or service the victim used to send the cryptocurrency.

  2. The receiving exchange or service identified through transaction records or blockchain analysis.

5

Create a Master Case File

Organize the evidence into one case folder containing:

  • A one-page incident summary

  • A chronological timeline

  • A list of all transactions

  • A list of wallet addresses

  • Copies of government reports

  • Exchange support tickets

  • Bank and payment records

  • Communications with the scammer

  • Updated loss calculations

Do not alter original files. Keep backup copies and record when and where each item was obtained.

6

Trace and Document the Cryptocurrency

Blockchain analysis may help determine:

  • Where the funds traveled

  • Whether the funds reached a centralized exchange

  • Whether multiple victims appear connected

  • Whether the scammer used bridges, swaps, mixers, gambling services, or decentralized exchanges

  • Which companies may possess identifying or account information

  • Which transactions should be included in preservation requests or subpoenas

Tracing does not guarantee recovery, but it may give investigators, attorneys, and exchanges actionable information.

7

Follow Up and Submit New Information

Keep a log of every contact with:

  • Law enforcement

  • Government agencies

  • Banks

  • Exchanges

  • Attorneys

  • Blockchain investigators

Submit supplemental information when new wallet addresses, transactions, usernames, websites, or related victims are identified. Always reference the original complaint, police-report, or support-ticket number.

8

Watch for Recovery Scams

Victims are frequently targeted again by people claiming to be:

  • Recovery specialists

  • Attorneys

  • Government agents

  • Exchange employees

  • Blockchain investigators

  • Hackers who can “reverse” the transaction

Be suspicious of anyone who:

  • Guarantees recovery

  • Requests payment in cryptocurrency

  • Demands an upfront tax, bond, gas fee, or unlocking fee

  • Requests remote access to a computer

  • Asks for a seed phrase or private key

  • Claims to have already recovered or frozen the funds without documentation

The FBI has repeatedly warned that fraudulent recovery companies and fictitious law firms target previous cryptocurrency scam victims.

9

Refill by Go-Crypto: Support After Crypto Fraud

Refill by Go-Crypto is an eight-week educational series created for people recovering from cryptocurrency scams, hacks, and digital-asset fraud. Each weekly lesson offers a simple reflection, grounding activity, or practical step to help victims rebuild confidence, stability, trust, and a sense of control—one refill at a time.

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